Return & Exchanges Policy

Returns & Exchanges

Returns and Exchanges: US orders only

Not loving your purchase? No worries! If you’re not satisfied we’ll gladly accept merchandise for return or exchange, as long as it:

  • Is in new condition
    •
  • Is accompanied by the original invoice/confirmation email
    •
  • Is returned within 30 days of original purchase.
  • Is not done in conjunction with a sale ****we will not refund the difference in cost of an item due to a sale within 30 days of purchase

    •  

    Customer is responsible for shipping cost for exchanges and returns with the exception of the following:

  • Wrong product was shipped
  • Product is damaged
     

    • Returns outside of the US:

    Out of country customers can send items back to us at the address below using any trackable method, at your expense. Please be certain to insure the package.** If you do not have the packing slip, please include the following information clearly written with your return:

    • Your name and billing address
    • The original invoice/confirmation email, or the order number

     

    Our return address is:

    Beautifully Warm LLC

    285 Centerpoint Blvd

    Pittston, PA 18640

     

    Once we receive your package, we will process an exchange or issue a refund*** in accordance with this policy. Refunds*** will be made in the form of the original payment. Takes at least 2 weeks to fully process refund***.  

     

    * Cost differs for returns outside of the US.

    ** We are not liable for lost packages. However, we will work with you in locating the package in any way we can. 

    *** Refund does not include the original shipping cost, only the cost of the product(s)

    *** Refunds can take up to 4 weeks to fully process on some orders.

    **** Product that was gifted, cannot be returned.

     

    Damaged or defective items:

    In the case of items damaged during shipment, or within 30 days of purchase please email our customer care department. With the following information:

    • Detailed explanation of defect/damaged area
    • Picture of defect/damaged area

    We will work with you to replace your item as fast as we can. We will send it to you at no charge and will ask you to return the damaged/defective item along with the invoice/receipt you received via email that includes your full name and order number. A free shipping label will be provided for you.

    ****Product that was gifted, cannot be returned.